Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: 7 June 2026
1. Introduction
Bin Rangers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, residential address, and payment information.
- Service Information: Bin collection schedules, service preferences, and delivery instructions.
- Account Information: Login credentials, subscription details, and billing history.
- Communication Data: Emails, messages, and feedback you send us.
- Technical Data: IP address, browser type, device information, and usage data.
3. How We Collect Information
We collect information through:
- Direct interactions when you sign up for our services
- Automated technologies like cookies and analytics tools
- Third-party payment processors (we do not store full credit card details)
- Communications with our customer support team
4. How We Use Your Information
We use your information to:
- Provide and manage our bin collection services
- Process payments and send invoices
- Send service notifications and reminders via SMS and email
- Communicate with you about your account and services
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
5. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in delivering our services (payment processors, SMS providers)
- Legal authorities when required by law
- Professional advisors (accountants, lawyers) for business operations
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
8. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: contact@binrangers.com
- Phone: +61 403 842 020
- Address: Geelong, Victoria, Australia