Cancellation Policy
Flexible options to pause, modify, or cancel your service.
Last updated: 7 June 2026
1. Overview
At Bin Rangers, we understand that circumstances change. We offer flexible options to pause, modify, or cancel your service with fair and transparent terms.
2. Cancellation Options
2.1 Service Cancellation
You may cancel your subscription at any time through your account dashboard or by contacting our customer support team. Cancellations will take effect at the end of your current billing period.
2.2 Temporary Pause
Going on holiday or need a break? You can pause your service for up to 4 weeks at a time. Simply log into your account and select the dates you'll be away. No charges apply during paused periods.
2.3 Service Modification
You can modify your service at any time:
- Change your bin collection schedule
- Update your service address (within our service area)
- Switch between weekly, fortnightly, or monthly service
- Add or remove bins from your service
3. Notice Periods
| Action | Notice Required | Effective Date |
|---|---|---|
| Cancellation | 48 hours before next collection | End of current billing period |
| Service Pause | 24 hours before pause date | Selected pause start date |
| Schedule Change | 48 hours before next collection | Next billing cycle |
| Address Change | 7 days before move date | Move date (if in service area) |
4. Refund Policy
4.1 Eligible Refunds
Refunds may be provided in the following circumstances:
- Service Not Delivered: If we fail to collect your bin due to our error, you will receive a credit or refund for that collection.
- Cancellation with Prepaid Period: If you cancel and have prepaid for a period beyond your cancellation date, you will receive a prorated refund.
- Service Area Withdrawal: If we can no longer service your area, you will receive a full prorated refund.
4.2 Non-Refundable Situations
Refunds will not be provided for:
- Missed collections due to bins not being put out
- Cancellations made after the notice period
- Services already rendered
- Changes in personal circumstances (unless covered by our Good Faith Policy)
4.3 Good Faith Policy
We understand that unexpected situations arise. If you need to cancel due to exceptional circumstances (serious illness, family emergency, etc.), please contact us. We will review each case individually and may provide refunds or credits at our discretion.
5. How to Cancel or Modify
You have three options to cancel or modify your service:
- Online Portal:Log into your account at binrangers.com and navigate to Account Settings > Subscription Management
- Email: Send your request to contact@binrangers.com with your account details
- Phone: Call us at +61 403 842 020 during business hours (Mon-Fri, 6AM - 6PM)
6. Final Collection
When you cancel:
- Service continues until the end of your paid period
- We will collect your bins as scheduled during this time
- No final collection fee applies
7. Reactivation
Changed your mind? You can reactivate your service at any time:
- Log into your existing account (your data is preserved)
- Reactivation within 6 months: No setup fee
- Reactivation after 6 months: Standard onboarding applies
- Previous service history and preferences are retained
8. NDIS Participants
For NDIS participants:
- Cancellations do not affect your NDIS plan or funding
- We can provide documentation for plan reviews if needed
- Plan changes or funding cuts will not incur cancellation penalties
- Contact us for assistance with plan management transitions
9. Special Circumstances
9.1 Moving House
If you're moving within our service area, we can transfer your service to your new address. If moving outside our service area, standard cancellation terms apply with a full prorated refund.
9.2 Seasonal Changes
We offer seasonal pause options for extended absences (e.g., summer holidays, extended travel). Contact us to discuss seasonal arrangements.
10. Contact Us
If you have any questions about cancellations or need assistance:
- Email: contact@binrangers.com
- Phone: +61 403 842 020
- Business Hours: Monday - Friday, 6:00 AM - 6:00 PM AEST
Our team is here to help make any transitions as smooth as possible. We appreciate the opportunity to have served you and welcome you back anytime.